Use Case - Residential Installer

How residential installers handle more installs with less admin

Fast-cycle, high-volume residential solar needs a system that keeps up. CrmLeaf manages the homeowner journey from first call to PTO - lead, roof survey, proposal, installation, handover and after-sales. Built for teams doing 10 to 200 installs a month.

No credit card required · Free onboarding · Setup in 30 minutes

MR
Marcus Rivera
Operations Manager · SunTech Energy · São Paulo, Brazil
Challenges before CrmLeaf
  • High lead volume with no structured follow-up system
  • Roof surveys done on paper - data entry delays the proposal
  • Proposals take days - client goes with the faster competitor
  • Crew scheduling done by phone calls and WhatsApp
  • No central post-install service record per homeowner
The Complete Workflow

How Residential Installers use CrmLeaf

Every stage of your workflow mapped - no gaps, no tool switching.

01

Homeowner Lead Capture

Web form, referral, door-to-door and social leads all flow into one pipeline. Agent assigned automatically by territory or round-robin.

Lead captureAuto-assignTerritory routingFollow-up task
02

Qualification Call

Confirm roof ownership, electricity bill size, system size estimate and budget. Move to site survey stage with one click.

Qualification notesSystem size est.Budget captureSurvey schedule
03

Roof Survey & Assessment

Field team completes digital survey - roof type, pitch, shading analysis, panel orientation, electrical panel condition. Photos uploaded from mobile.

Digital survey formShading notesRoof conditionPhoto capture
04

Instant BOQ & Proposal

Survey data populates BOQ automatically. Branded proposal with estimated savings, payback period and system specs sent same day. E-signature on mobile.

Auto BOQSavings estimatePayback periodMobile e-sign
05

Installation Scheduling

Deal Won → project created. Crew assigned, installation date confirmed. Materials reserved from stock. Homeowner notified via SMS.

Crew assignDate schedulingStock reservationCustomer SMS
06

Installation & Milestone Tracking

Crew use mobile app - check in, complete tasks (cabling, panel mount, inverter, testing), upload photos per milestone. Manager sees live progress.

Mobile check-inTask completionSite photosLive milestone view
07

PTO & Handover

Commissioning checklist completed. Handover documents sent. Final invoice triggered. Customer receives system welcome pack and portal access.

Commissioning checkFinal invoicePortal accessDocument delivery
08

Post-Install Service

Service tickets raised by homeowner via portal or phone. Technician dispatched. AMC contract created. Annual cleaning and inspection scheduled.

Homeowner ticketsTech dispatchAMC contractScheduled maintenance
Pain Points Solved

What CrmLeaf fixes for Residential Installers

Too many leads - no system to manage them all

Lead CRM auto-assigns by territory. Every lead gets a follow-up task. Nothing slips through, even at high volume.

Paper surveys slow down the proposal by 2-3 days

Digital survey form on mobile. Survey data flows directly into BOQ. Proposal sent the same day as the survey.

Clients go with the installer who responds fastest

Auto-generate proposal from survey data. E-signature on mobile. Respond in hours, not days - beat the competition.

Scheduling crew across 20 jobs a week is a logistics nightmare

Crew assignment in CrmLeaf with task visibility per job. Mobile app keeps every technician on schedule without phone calls.

No record of what was installed at each address

Full homeowner record - system specs, photos, BOQ, installation date, warranty details and service history. All searchable.

Missed invoices on completed jobs cost us revenue every month

Final invoice triggered automatically when commissioning milestone is marked complete. Every job billed, every time.

Same Day
Proposal turnaround - survey to signed proposal
2x
Install capacity without extra headcount
94%
First-visit resolution on service tickets
0 missed
Invoices per month - auto-triggered on completion
Modules In Use

CrmLeaf modules for Residential Installers

Lead & Deal CRM

High-volume pipeline with territory-based assignment.

BOQ & Proposals

Survey-to-proposal in hours, e-sign on mobile.

Project & Milestones

Crew scheduling, task tracking, live progress.

Mobile App

Survey, tasks, photos and check-in for field crew.

Invoicing

Auto-triggered final invoice on commissioning.

Tickets & Service

Homeowner portal, service tickets and AMC.

Customer Story

What Residential Installers say

We were doing 40 installs a month and drowning in WhatsApp messages, Excel sheets and paper surveys. CrmLeaf let us scale to 80 installs without hiring a single extra admin person. The survey-to-proposal flow is the biggest game-changer - our average response time went from 3 days to the same afternoon. Clients notice.

2xinstall volume without extra admin headcount
MR
Marcus Rivera
Ops Manager · SunTech Energy · São Paulo, Brazil
FAQ

Questions from Residential Installers

Yes. Lead assignment can be automated by territory, postcode or round-robin across your sales team. New leads are assigned and get an automatic follow-up task within seconds of entering the system - no manual routing needed.

The field team fills in a digital site survey form on the mobile app during the roof visit. When submitted, the system size and site data flow directly into BOQ generation. The proposal can be sent the same day as the survey - no re-entry, no delays.

Yes. CrmLeaf includes a customer portal where homeowners can view their project milestone status, access documents (proposal, contract, warranties) and raise service requests post-installation.

Yes. After installation, you can create an AMC contract per homeowner defining the service scope, visit schedule and annual fee. Maintenance visit reminders auto-generate and AMC invoices are created at the renewal date.

Scale your residential installs without scaling your admin

From first lead to PTO - CrmLeaf manages every step of the residential solar workflow at any volume.

Free 14-day trial · Free onboarding · Free data migration · Cancel anytime