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Terms of Use

Understand your rights and obligations when using CRMLeaf services. Our Terms cover account usage, proprietary rights, refund policies, and more.

Use of the Services by You

To access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to CRMLeaf will always be accurate, correct, and up to date.

You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States, United Kingdom, India, and other relevant countries).

You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by CRMLeaf, unless you have been specifically allowed to do so in a separate agreement with CRMLeaf. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including scripts or web crawlers).

You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). Unless you have been specifically permitted to do so in a separate agreement with CRMLeaf, you agree that you will not reproduce, duplicate, copy, sell, trade, or resell the Services for any purpose.

You agree that you are solely responsible for (and that CRMLeaf has no responsibility to you or any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which CRMLeaf may suffer) of any such breach.

CRMLeaf’s and Your Proprietary Rights

Unless you have agreed otherwise in writing with CRMLeaf, nothing in the Terms gives you the right to use any of CRMLeaf’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices), which may be affixed to or contained within the Services.

Unless you have been expressly authorized to do so in writing by CRMLeaf, you agree that in using the Services, you will not use any trade mark, service mark, trade name, or logo of any company or organization in a way that is likely or intended to confuse the owner or authorized user of such marks, names or logos.

Termination of Relationship

CRMLeaf may, at any time, terminate its legal agreement with you, including termination of your account, if you breach any provision of the Terms, at the sole discretion of CRMLeaf. CRMLeaf holds the right to deny you Services without any express reason.

  • CRMLeaf may also terminate the relationship with you if:
  • CRMLeaf is legally required to do so (e.g., when provision of Services provided by CRMLeaf is, or becomes, unlawful);
  • The partner(s) with whom CRMLeaf offered the Services to you have terminated their relationship with CRMLeaf or ceased to offer the Services to you;
  • The provision of the Services to you by CRMLeaf is, in CRMLeaf’s opinion, no longer commercially viable.
  • Inactive Accounts

If you have not logged into your free CRMLeaf account for more than 180 days, it will be considered that your account is ‘Inactive’ and we reserve the right to delete all data associated with it, permanently.

Exclusion of Warranties

You expressly understand and agree that your use of the services is at your sole risk and that the services are provided “as is” and “as available”. In particular, CRMLeaf, its subsidiaries and affiliates, and its licensors do not represent or warrant to you that:

• Your use of the services will meet your requirements.
• Your use of the services will be uninterrupted, timely, secure, and free from error.
• Any information obtained by you as a result of your use of the services will be accurate or reliable.
• That defects in the operation or functionality of any software provided to you as part of the services will be corrected.

Any material downloaded or otherwise obtained through the use of the services is done at your discretion and risk, and you will be solely responsible for any damage to your computer system or other device, or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from CRMLeaf, or through or from the services, shall create any warranty not expressly stated in the terms. CRMLeaf further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to, the implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

CRMLeaf is never liable for any direct, indirect, incidental, special, consequential, or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to:

• Any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.
• Any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services.
• Any changes that CRMLeaf may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services).
• The deletion of, corruption of, or failure to store any content and other communications data maintained or transmitted by or through your use of the services.
• Your failure to provide CRMLeaf with accurate account information.
• Your failure to keep your password or account details secure and confidential.

The limitations on CRMLeaf’s liability to you above shall apply whether or not CRMLeaf has been advised of or should have been aware of the possibility of any such losses arising.

Advertisements

Some of the Services may be supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services, or other information.

The manner, mode, and extent of advertising by CRMLeaf on the Services are subject to change without specific notice to you. In consideration for CRMLeaf granting you access to and use of the Services, you agree that CRMLeaf may place such advertising on the Services.

Refund Policy

By using the Service, you are expressly agreeing that we are permitted to bill you a subscription fee, any applicable tax, and any other charges you may incur in connection with your use of the Service. Additional charges may include subscription plan changes you request.

The subscription fee will be billed at the beginning of your subscription and on each renewal thereafter, unless and until you cancel your subscription. We will automatically bill you each billing period on the calendar day corresponding to the commencement of your subscription.

Except and to the extent required by applicable law, all fees are nonrefundable, and there are no refunds or credits for partially used periods, or where you have elected to downgrade your subscription or otherwise remove any paid component or feature.

If you opt to upgrade your subscription plan or otherwise add any paid component or feature, we will pro-rate the amount due based on the number of days remaining in your billing cycle; provided, however, that any such proration shall be based on your subscription plan or paid components or features in existence immediately before you decide to upgrade or add paid components or features.

If you change your (SaaS/Cloud) subscription plans (downgrade it), you may cause the loss of Content or features for your account. CRMLeaf does not accept any liability for such loss.

You may cancel your subscription to the Service at any time, and cancellation will be effective immediately. Except and to the extent required by applicable law, WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS OR ANY FEATURE OR COMPONENT THAT YOU HAVE PAID FOR BUT NOT USED.

On the self-hosted/on-premises purchase, a refund is only applicable if our team fails to deliver the package within 7 days of payment. If the package is delivered within the specified timeframe, the refund policy is not applicable in any instance.

If Licensee makes any payment via wire transfer, all associated outgoing and incoming bank fees (including, without limitation, Licensee’s bank fees and CRMLeaf’s bank fees) (collectively, the “Bank Fees”) shall be Licensee’s responsibility and shall be recoverable by CRMLeaf from Licensee. The licensee may include such Bank Fees at the time of the payment to CRMLeaf. However, if such Bank Fees are not included, then CRMLeaf shall be entitled to full reimbursement of such Bank Fees from Licensee within 60 days of any applicable wire transfer initiated by Licensee.

Other Content

The Services may include hyperlinks to other websites or content, or resources. CRMLeaf may have no control over any websites or resources that are provided by companies or persons other than CRMLeaf.

You acknowledge and agree that CRMLeaf is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products, or other materials on or available from such websites or resources.

You acknowledge and agree that CRMLeaf is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

General Legal Terms

Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or media, or purchase goods, which are provided by another person or company. Your use of these other services, software, or goods may be subject to separate terms between you and the company or person concerned.

In the event the Terms do not affect your legal relationship with these other companies or individuals.

The Terms constitute the whole legal agreement between you and CRMLeaf and govern your use of the Services (but excluding any services which CRMLeaf may provide to you under a separate written agreement), and completely replace any prior agreements between you and CRMLeaf about the Services.

You agree that CRMLeaf may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.

You agree that if CRMLeaf does not exercise or enforce any legal right or remedy which is contained in the Terms (or which CRMLeaf has the benefit of under any applicable law), this will not be taken to be a formal waiver of CRMLeaf’s rights and that those rights or remedies will still be available to CRMLeaf.

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

Gift Cards & Coupon Codes

Subject to the rest of these Terms and Conditions, by purchasing or using any physical or digital gift card for CRMLeaf (“Gift Card”), you agree to the following:

  • Each Gift Card/Coupon is valid only for a period of 365 days from the date of purchase, or as mentioned with the specific Gift Card/Coupon details.
  • Gift Cards can be redeemed on the CRMLeaf website.
  • To redeem a Gift Card/Coupon, you must register as a CRMLeaf user and be at least 18 years old.
  • Gift Cards/Coupons may each be used only once.
  • Except as otherwise required by applicable law, Gift Cards/Coupons cannot be redeemed for cash, returned, or resold.
  • CRMLeaf is not responsible for lost, stolen, or misused Gift Cards/Coupons.