Multi-channel ticket intake
Capture service requests from email, phone, customer portal and WhatsApp. Every request becomes a ticket with client details, site history and previous service records automatically pulled in.
Tickets & Service Module
Every service request resolved faster - with full visibility
From inverter fault to panel cleaning - manage every after-sales service ticket, schedule maintenance visits, dispatch technicians and invoice for AMC services. Turn your after-sales into a revenue stream, not a cost centre.
No credit card required · Free onboarding included
Service Tickets - June 2025
20
Total tickets
This month4
Open tickets
Active94%
Resolution rate
↑ 3pts| Ticket# | Client / Site | Issue | Technician | Status |
|---|---|---|---|---|
| T-209 | Nexgen Facilities | Inverter fault alarm | Alex M. | Resolved |
| T-213 | Clearview Solar Park | Panel soiling - cleaning | Priya K. | Scheduled |
| T-217 | Bright Sun Systems | Monitoring offline | Unassigned | Urgent |
| T-219 | GreenHaven Corp | String output drop | Alex M. | In progress |
Key capabilities
Post-install service - fully managed
Tickets, technician dispatch, maintenance scheduling and AMC invoicing - one module handles it all.
Technician assignment & dispatch
Assign tickets to available technicians based on location, skill and workload. Technicians receive their assignments on the mobile app with site details, previous visit history and resolution notes.
Maintenance scheduling
Schedule preventive maintenance visits (quarterly, semi-annual, annual) per site. Auto-generate maintenance tickets at the scheduled date. Track completion and log findings per visit.
Maintenance records & history
Every site visit is logged with technician notes, photos, parts used and resolution details. Full maintenance history per site is accessible to your team and the customer portal.
AMC service invoicing
Create AMC contracts per installation site with defined service scope and billing cycle. Generate AMC invoices automatically on the contract renewal date. Track AMC revenue separately.
Linked to project & client history
Every service ticket is linked to the original installation project, BOQ and client record. Technicians can see what was installed, when and by whom - full context for every site visit.
The workflow
Ticket raised to invoice - 5 steps
01
Ticket Raised
Client request logged
02
Technician Assigned
Available & skilled match
03
Site Visit
Mobile app - notes & photos
04
Ticket Resolved
Resolution logged, client notified
05
Service Invoice
AMC or ad-hoc billing raised
FAQ
Tickets & Service questions
Yes. The SolarCrm customer portal allows your clients to raise service requests, view ticket status and see their service history - without calling your team. This reduces inbound calls and keeps clients informed automatically.
Related modules
What connects to Tickets & Service
Mobile App
Technicians manage all tickets, updates and photos directly from the field mobile app.
Invoicing & Payments
AMC and ad-hoc service invoices raised directly from resolved tickets. Full billing cycle.
Project & Milestones
Service tickets linked to original installation project for full site maintenance history.
Lead & Deal CRM
Client service history accessible from the deal record - full lifecycle view per customer.
Turn after-sales into a revenue stream
Tickets, maintenance, AMC invoicing - managed in one module. Happy clients and recurring revenue.
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