How do technicians update ticket status from the field?

Technicians use the SolarCrm mobile app to see their assigned tickets, update status, add resolution notes, upload photos of the repair and log any parts used - all from their phone on-site. Updates sync instantly to the ticket dashboard.

Can I manage AMC contracts and renewals?

Yes. You can create AMC contracts per installation site defining the service scope, visit frequency and annual fee. SolarCrm tracks contract end dates, sends renewal alerts and generates AMC invoices automatically at the billing cycle - turning your maintenance business into a reliable recurring revenue stream.

🎫 Tickets & Service Module

Every service request resolved faster - with full visibility

From inverter fault to panel cleaning - manage every after-sales service ticket, schedule maintenance visits, dispatch technicians and invoice for AMC services. Turn your after-sales into a revenue stream, not a cost centre.

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Service Tickets - June 2025

Total tickets

This month

Open tickets

Active

94%

Resolution rate

↑ 3pts

Ticket#	Client / Site	Issue	Technician	Status
T-209	Nexgen Facilities	Inverter fault alarm	Alex M.	Resolved
T-213	Clearview Solar Park	Panel soiling - cleaning	Priya K.	Scheduled
T-217	Bright Sun Systems	Monitoring offline	Unassigned	Urgent
T-219	GreenHaven Corp	String output drop	Alex M.	In progress

Key capabilities

Post-install service - fully managed

Tickets, technician dispatch, maintenance scheduling and AMC invoicing - one module handles it all.

📥

Multi-channel ticket intake

Capture service requests from email, phone, customer portal and WhatsApp. Every request becomes a ticket with client details, site history and previous service records automatically pulled in.

👷

Technician assignment & dispatch

Assign tickets to available technicians based on location, skill and workload. Technicians receive their assignments on the mobile app with site details, previous visit history and resolution notes.

📅

Maintenance scheduling

Schedule preventive maintenance visits (quarterly, semi-annual, annual) per site. Auto-generate maintenance tickets at the scheduled date. Track completion and log findings per visit.

📝

Maintenance records & history

Every site visit is logged with technician notes, photos, parts used and resolution details. Full maintenance history per site is accessible to your team and the customer portal.

💰

AMC service invoicing

Create AMC contracts per installation site with defined service scope and billing cycle. Generate AMC invoices automatically on the contract renewal date. Track AMC revenue separately.

🔗

Linked to project & client history

Every service ticket is linked to the original installation project, BOQ and client record. Technicians can see what was installed, when and by whom - full context for every site visit.

The workflow

Ticket raised to invoice - 5 steps

Ticket Raised

Client request logged

Technician Assigned

Available & skilled match

Site Visit

Mobile app - notes & photos

Ticket Resolved

Resolution logged, client notified

Service Invoice

AMC or ad-hoc billing raised

FAQ

Tickets & Service questions

Yes. The SolarCrm customer portal allows your clients to raise service requests, view ticket status and see their service history - without calling your team. This reduces inbound calls and keeps clients informed automatically.

Related modules

What connects to Tickets & Service

📱

Turn after-sales into a revenue stream

Tickets, maintenance, AMC invoicing - managed in one module. Happy clients and recurring revenue.