Named contacts and response commitments
Our team, not just our software. For teams that need more than standard support: a named contact who knows your account, and response commitments you can plan around.
Named contact
A contact who already knows your account and configuration, rather than starting from zero each ticket.
Response commitments
Agreed response times, so a P1 issue does not wait in a general queue.
Ongoing optimisation
Part of the same Support & Optimise phase that continues after go-live.
Priority vs. standard
A tier above standard support
A named-contact, committed-response tier above CrmLeaf's standard support, aimed at teams that depend heavily on the platform.
Standard support
- Who picks up your ticketThe general support queue
- Context on your configuration
- Agreed response commitments
- P1 issues kept out of the general queue
Priority Support & SLA
- Who picks up your ticketA named contact who knows your account
- Context on your configuration
- Agreed response commitments
- P1 issues kept out of the general queue
When something breaks
A P1 issue does not wait in a general queue
When it starts
It picks up where go-live leaves off
Priority support continues the relationship from the Support & Optimise phase after go-live. It is an ongoing service, not a one-time engagement.
- Week 1
Discover & Configure
Your account is set up and configured to your process.
- Week 2
Migrate & Integrate
Data is migrated in and integrations connected.
- Week 3
Train & Test
Teams are trained and the setup is tested.
- Week 4
Go Live & Hypercare
You go live with close support on hand.
- Ongoing
Support & Optimise
Priority support continues with your named contact.
This service
FAQ
Frequently asked questions
No. This is a named-contact, committed-response tier above CrmLeaf's standard support, aimed at teams that depend heavily on the platform.
Professional Services
Our team, not just our software
Get a named contact for your account
Talk to the services team about priority support and response commitments.