Part 212 articles2 topics

CRM and Clients

Capturing and organising demand: lead contacts and lead companies, configurable pipelines, the lead board, deals, web-to-lead capture, follow-ups, and converting won business into managed clients.

CRM-01Create and Manage Lead ContactsAll editions. Core feature - no add-on required. Some capture sources, such as Meta Lead Ads or Calendly, depend on their own add-on modules.Service / PSAAdministratorUser8 minCRM-02Manage Lead CompaniesAll editions. Core feature - no add-on required.Service / PSAUser6 minCRM-03Configure Pipelines and StagesAll editions. Core feature - no add-on required. Solar CRM accounts are seeded with three predefined pipelines at signup.Service / PSAAdministrator7 minCRM-04Use the Lead BoardAll editions. Core feature - no add-on required.Service / PSAUser7 minCRM-05Create and Work DealsAll editions. Core feature - no add-on required. Adding products to a deal requires the products catalogue to be populated.Service / PSAAdministratorUser9 minCRM-06Embed a Web-to-Lead FormAll editions. Core feature - no add-on required. Capturing leads from Meta Lead Ads or Calendly instead uses separate add-on modules.Service / PSAAdministrator8 minCRM-07Import Leads from a CSV FileAll editions. Core feature - no add-on required.Service / PSAAdministratorUser6 minCRM-08Manage Follow-Ups and RemindersAll editions. Core feature - no add-on required.Service / PSAUser7 minCRM-09Assign Lead Agents and Set GoalsAll editions. Core feature - no add-on required.Service / PSAAdministrator7 minCRM-10Manage GDPR Consent for LeadsAll editions. Core feature - no add-on required. GDPR configuration is an account-level settings area.Service / PSAAdministrator6 minCRM-11Manage Clients and the Client PortalAll editions. Core feature - no add-on required. The e-invoicing fields on a client are used by the E-Invoice add-on module, which an Administrator must enable.Service / PSAAdministratorUser9 min
Can’t find what you need?

Our support team answers on business days, and the Academy has step-by-step video walkthroughs of every module.