Support and Project Budgeting
Help desk operation from ticket intake to knowledge base, and the Budget module's derived budget-versus-actual tracking with earned value analytics.
SUP-01Create and Manage TicketsAll editions. Core feature - no add-on required. Turning mailboxes into tickets automatically requires the separate Email Ticketing add-on module.SUP-02Configure Ticket Types, Groups and AgentsAll editions. Core feature - no add-on required.SUP-03Set Up Round-Robin Ticket AssignmentAll editions. Core feature - no add-on required.SUP-04Use Canned Replies and Internal NotesAll editions. Core feature - no add-on required.SUP-05Turn a Mailbox into TicketsAll editions. Requires the Email Ticketing add-on module to be enabled for your account by an Administrator.SUP-06Build a Knowledge BaseAll editions. Core feature - no add-on required.
BUD-01Create a Project BudgetAll editions. Requires the Budget add-on module. The module ships disabled - an Administrator must enable it for your company before any budget screen appears.BUD-02Submit, Approve and Revise a BudgetAll editions. Requires the Budget add-on module, enabled for your company by an Administrator.BUD-03Read Budget vs Actual and EVM AnalyticsAll editions. Requires the Budget add-on module, enabled for your company by an Administrator.BUD-04Use Budget Reports and Threshold AlertsAll editions. Requires the Budget add-on module, enabled for your company by an Administrator.
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