Support & Tickets
Help desk operation end to end: tickets, ticket types and agents, round-robin assignment, canned replies, email ticketing and the knowledge base.
Articles in Support & Tickets
SUP-01Create and Manage TicketsAll editions. Core feature - no add-on required. Turning mailboxes into tickets automatically requires the separate Email Ticketing add-on module.SUP-02Configure Ticket Types, Groups and AgentsAll editions. Core feature - no add-on required.SUP-03Set Up Round-Robin Ticket AssignmentAll editions. Core feature - no add-on required.SUP-04Use Canned Replies and Internal NotesAll editions. Core feature - no add-on required.SUP-05Turn a Mailbox into TicketsAll editions. Requires the Email Ticketing add-on module to be enabled for your account by an Administrator.SUP-06Build a Knowledge BaseAll editions. Core feature - no add-on required.
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